HealthCare.gov: I had called to get my tax form that I have not...
A HealthCare.gov customer review by GetHuman user ~pissed off mom from November 26th, 2017
Background on ~pissed off mom's case
GetHuman: ~pissed off mom - can you tell our other HealthCare.gov customers when your case took place?
~pissed off mom: Yeah. It was late at night, on November 24th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off mom a list of common HealthCare.gov problems)
~pissed off mom: "Question" was why I was trying to call.
~pissed off mom's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off mom: I had called to get my tax form that I have not received, had called * times now finally talked to a Supervisor name of William would not give me any other info as he stated they all have sir names, I asked for his first and last name only because he was very rude, disrespectful and talked to me as I was stupid. I cannot believe a website*company ran by the government is so poor. The customer service has been ***** I have has my share of vey helpful and polite people and ones that are very disrespectful and rude and get nothing done. Even though there calls are recorded no one is ever reprimanded for their behavior. As a customer service rep myself I am appalled.
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~pissed off mom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off mom: I'd give them a four out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~pissed off mom: For that I would say three out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~pissed off mom: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off mom taken from his HealthCare.gov customer service problem that occurred on November 24th, 2017.