Hearthware, Inc.: My Nuwave twister died like clockwork a few day...
A Hearthware, Inc. customer review by GetHuman user ~Unhappy customer 6 month old t from November 23rd, 2017
Background on ~Unhappy customer 6 month old t's case
GetHuman: ~Unhappy customer 6 month old t - can you tell our other Hearthware, Inc. customers when your case took place?
~Unhappy customer 6 month old t: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Hearthware, Inc., and if so, how?
GetHuman: And which of these common Hearthware, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer 6 month old t a list of common Hearthware, Inc. problems)
~Unhappy customer 6 month old t: "Complaint" was why I was trying to call.
~Unhappy customer 6 month old t's review of Hearthware, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearthware, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer 6 month old t: My Nuwave twister died like clockwork a few days after * months of usage. I have to complement the company on their product life. Mine smoked when it died and could have caused a fire hazard but that's okay guys. You'll fool others on your product quality and support. The only offer was to pay for a new twister. explitive deleted.
GetHuman: Let's quantify your experience contacting Hearthware, Inc.. On a scale of 1 to 5, how easy is it go get help on a Hearthware, Inc. problem?
~Unhappy customer 6 month old t: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer 6 month old t: I'd give them a five out of five on communication.
GetHuman: And what about Hearthware, Inc.'s ability to quickly and effectively address your problem?
~Unhappy customer 6 month old t: For that I would say two out of five.
GetHuman: And finally- any advice for other Hearthware, Inc. customers?
~Unhappy customer 6 month old t: Call them early in the day or late. Don't forget any personal or account information you might need for Hearthware, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer 6 month old t taken from his Hearthware, Inc. customer service problem that occurred on November 19th, 2017.