Hearthware, Inc.: horrible company. I ordered a product on Sunday...
A Hearthware, Inc. customer review by GetHuman user ~docfisher from November 18th, 2017
Background on ~docfisher's case
GetHuman: ~docfisher - can you tell our other Hearthware, Inc. customers when your case took place?
~docfisher: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Hearthware, Inc., and if so, how?
GetHuman: And which of these common Hearthware, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~docfisher a list of common Hearthware, Inc. problems)
~docfisher: "Repairs" was why I was trying to call.
~docfisher's review of Hearthware, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearthware, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~docfisher: horrible company. I ordered a product on Sunday Oct **. called back in * hr to advise them I did not want product. Was told they could not cancel I needed to call customer ser. which was closed on Monday they said I called on Tues. told by cust ser they was open on Monday. Told them I did not want their product was told too late now order on its way. Asked them to contact UPS to stop order they said no. I called UPS to stop shipment return. They still billed me $** for shipment which they said was non refundable. Being lied to, this company just steals from the consumer. They should be shut down as a legitiment business
GetHuman: Let's quantify your experience contacting Hearthware, Inc.. On a scale of 1 to 5, how easy is it go get help on a Hearthware, Inc. problem?
~docfisher: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~docfisher: I'd give them a one out of five on communication.
GetHuman: And what about Hearthware, Inc.'s ability to quickly and effectively address your problem?
~docfisher: For that I would say four out of five.
GetHuman: And finally- any advice for other Hearthware, Inc. customers?
~docfisher: Call them early in the day or late. Don't forget any personal or account information you might need for Hearthware, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~docfisher taken from his Hearthware, Inc. customer service problem that occurred on November 14th, 2017.