Herff Jones: HORRIBLE EXPERIENCE
A Herff Jones customer review by GetHuman user GetHuman-jjnrskim from December 3rd, 2017
Background on GetHuman-jjnrskim's case
GetHuman: GetHuman-jjnrskim - can you tell our other Herff Jones customers when your case took place?
GetHuman-jjnrskim: Sure. It was morning, on November 28th.
GetHuman: Did you reach out to Herff Jones, and if so, how?
GetHuman: And which of these common Herff Jones customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jjnrskim a list of common Herff Jones problems)
GetHuman-jjnrskim: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-jjnrskim's review of Herff Jones customer service
GetHuman: So how would you sum up your experience for GetHuman's Herff Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jjnrskim: HORRIBLE EXPERIENCE
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-jjnrskim: Buyer BEWARE!!! DO NOT use this company if you are ordering graduation invitations (or anything else from this company). They are absolutely HORRIBLE and a NIGHTMARE to deal with. I ordered graduations invitations for my daughter's college graduation. Not only did I NOT receive the invitations, but I kept getting the run around about when I would receive them....which I never did!! When I asked for a full refund, I really got the run around...from having to call different people to being transferred only to go to a voicemail (which I NEVER received a returned phone call). To date, I am still fighting this company to get my money back. I plan to call the BBB and report this company for their unethical practices. This has been a TERRIBLE experience. Do yourself a favor and move on to another company!!!
GetHuman: Let's quantify your experience contacting Herff Jones. On a scale of 1 to 5, how easy is it go get help on a Herff Jones problem?
GetHuman-jjnrskim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jjnrskim: I'd give them a five out of five on communication.
GetHuman: And what about Herff Jones's ability to quickly and effectively address your problem?
GetHuman-jjnrskim: For that I would say two out of five.
GetHuman: And finally- any advice for other Herff Jones customers?
GetHuman-jjnrskim: Call them early in the day or late. Don't forget any personal or account information you might need for Herff Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jjnrskim taken from his Herff Jones customer service problem that occurred on November 28th, 2017.