Hewlett Packard - Business Support: First agent refused to tell me second agent wil...
A Hewlett Packard - Business Support customer review by GetHuman user ~Lots42 from November 1st, 2017
Background on ~Lots42's case
GetHuman: ~Lots42 - can you tell our other Hewlett Packard - Business Support customers when your case took place?
~Lots42: Yes. It was late at night, on October 30th.
GetHuman: Did you reach out to Hewlett Packard - Business Support, and if so, how?
GetHuman: And which of these common Hewlett Packard - Business Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Lots42 a list of common Hewlett Packard - Business Support problems)
~Lots42: "Complaint" was why I was trying to call.
~Lots42's review of Hewlett Packard - Business Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hewlett Packard - Business Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lots42: First agent refused to tell me second agent will insist on charging me money. Both wouldn't listen, first againt sounded like he was disciplining kids* couldn't find second agent's direct number.
GetHuman: Let's quantify your experience contacting Hewlett Packard - Business Support. On a scale of 1 to 5, how easy is it go get help on a Hewlett Packard - Business Support problem?
~Lots42: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lots42: I'd give them a five out of five on communication.
GetHuman: And what about Hewlett Packard - Business Support's ability to quickly and effectively address your problem?
~Lots42: For that I would say four out of five.
GetHuman: And finally- any advice for other Hewlett Packard - Business Support customers?
~Lots42: Call them early in the day or late. Don't forget any personal or account information you might need for Hewlett Packard - Business Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lots42 taken from his Hewlett Packard - Business Support customer service problem that occurred on October 30th, 2017.