HigherOne: when they pick the phone they don't help custom...
A HigherOne customer review by GetHuman user GetHuman-371118 from November 20th, 2017
Background on GetHuman-371118's case
GetHuman: GetHuman-371118 - can you tell our other HigherOne customers when your case took place?
GetHuman-371118: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-371118 a list of common HigherOne problems)
GetHuman-371118: "Eligibility question" was why I was trying to call.
GetHuman-371118's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-371118: when they pick the phone they don't help customer to the details to activate my card I took to me above three weeks. I am tired now My card is simply in my wallet. I put all my email and pass world correctly to activate, it simply says wrong pass word. It is not the right response I made a mistake but they want to verify my identity. So it is weird look the difference it says wrong pass word but they want to verify my identity. so how,,,,,,,,,?
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
GetHuman-371118: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-371118: I'd give them a five out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
GetHuman-371118: For that I would say four out of five.
GetHuman: And finally- any advice for other HigherOne customers?
GetHuman-371118: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-371118 taken from his HigherOne customer service problem that occurred on November 14th, 2017.