Hotels.com: I booked a hotel in Singapore recently with Hot...
A Hotels.com customer review by GetHuman user ~charan_rn from November 21st, 2017
Background on ~charan_rn's case
GetHuman: ~charan_rn - can you tell our other Hotels.com customers when your case took place?
~charan_rn: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~charan_rn a list of common Hotels.com problems)
~charan_rn: "Missing item" was why I was trying to call.
~charan_rn's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charan_rn: I booked a hotel in Singapore recently with Hotels.com (Hotel - Harbour Ville Hotel)... the price on the hotel website for the same set of facilities was INR **** (net price including all taxes and charges) and the same hotel with exact same facilities was charged INR *****- (that's almost a price thats **% higher)... When I called them immediately they gave me all kinds of lame excuses about their system etc.. I spoke to a guy called Vishal calling their **** *** **** toll free number for ** mins only to hear from him he can't do anything and I could do what ever I want. What was sad about their system - not only do they charge you more they can't correct anything even after they acknowledging the issue... If you thought I will ever book using Hotels.com again you must be dreaming... I would suggest you use their website only to check the price and always book with the hotel directly... I paid **% more for making the mistake ... and not sure how much more I must have paid all these ye
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~charan_rn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charan_rn: I'd give them a one out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~charan_rn: For that I would say three out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~charan_rn: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charan_rn taken from his Hotels.com customer service problem that occurred on November 19th, 2017.