Hotels.com: I booked a hotel with my fianc**** for...
A Hotels.com customer review by GetHuman user GetHuman-213975 from November 18th, 2017
Background on GetHuman-213975's case
GetHuman: GetHuman-213975 - can you tell our other Hotels.com customers when your case took place?
GetHuman-213975: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-213975 a list of common Hotels.com problems)
GetHuman-213975: "Cancel a Reservation" was why I was trying to call.
GetHuman-213975's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-213975: I booked a hotel with my fianc**** for ********** thru ********** to stay in a king bed. I made this reservation online with Hotels.com. My fianc**** and I stayed at the hotel until ***** on which we had to leave due to a family emergency. During our stay the hotel was kind and courteous to our needs. After the booking costs with hotels.com of $*** and a resort fee of $** I am at about $***.**. **We ran into one incident that was a little unsettling. We were asked by the time share company if we would be interested in going to a show that would cost is $** a ticket. Of course we were. We told the gentlemen that signed us up that our addresses didn't match on our Driver's License and he said that was fine. He signed us up took our $**.** and told us to meet the next morning with a second form of ID (insurance card). At this point we were under the impression we would be going to a show. **The next day we were unable to go on the tour because our address's didn't match!!! (after we p
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
GetHuman-213975: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-213975: I'd give them a one out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
GetHuman-213975: For that I would say four out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
GetHuman-213975: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-213975 taken from his Hotels.com customer service problem that occurred on November 11th, 2017.