Hotels.com: They have charged me ***% and all the customer...
A Hotels.com customer review by GetHuman user ~hotels.com chagrning me 100%mo from November 2nd, 2017
Background on ~hotels.com chagrning me 100%mo's case
GetHuman: ~hotels.com chagrning me 100%mo - can you tell our other Hotels.com customers when your case took place?
~hotels.com chagrning me 100%mo: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~hotels.com chagrning me 100%mo a list of common Hotels.com problems)
~hotels.com chagrning me 100%mo: "Overcharge/Strange charge" was why I was trying to call.
~hotels.com chagrning me 100%mo's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hotels.com chagrning me 100%mo: They have charged me ***% and all the customer service rep will not help they keep transferring you multiple times. I have called them * times with no assitance. I am very upset and would not do business with them anymore
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~hotels.com chagrning me 100%mo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hotels.com chagrning me 100%mo: I'd give them a three out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~hotels.com chagrning me 100%mo: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~hotels.com chagrning me 100%mo: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hotels.com chagrning me 100%mo taken from his Hotels.com customer service problem that occurred on November 1st, 2017.