HughesNet: They have by far the best customer service repr...
A HughesNet customer review by GetHuman user GetHuman-134721 from November 23rd, 2017
Background on GetHuman-134721's case
GetHuman: GetHuman-134721 - can you tell our other HughesNet customers when your case took place?
GetHuman-134721: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-134721 a list of common HughesNet problems)
GetHuman-134721: "Lower My Bill" was why I was trying to call.
GetHuman-134721's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-134721: They have by far the best customer service representatives i have ever worked with! I really appreciated their genuine care and concern for my situation i felt horrible that they worked for such a terrible company! However I will NEVER use Hughes net EVER again! After a situation regarding early termination they clearly as a company are not customer orientated I had to send in multiple faxes with information they requested and never received even though I have fax comfirmations. i was finally able to send it via email (which originally i was told was not an option) after calling for the *th time!! If you send them ANYTHING CALL CALL AND CALL!!! or you WILL be charged!! after multiple faxes and emails and two months of calling we have thankfully finally gotten our early termination issue resolved!!
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
GetHuman-134721: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-134721: I'd give them a four out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
GetHuman-134721: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
GetHuman-134721: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-134721 taken from his HughesNet customer service problem that occurred on November 19th, 2017.