HughesNet: This has been the worst experience ever since m...
A HughesNet customer review by GetHuman user ~Take their dish and shove it! from November 18th, 2017
Background on ~Take their dish and shove it!'s case
GetHuman: ~Take their dish and shove it! - can you tell our other HughesNet customers when your case took place?
~Take their dish and shove it!: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Take their dish and shove it! a list of common HughesNet problems)
~Take their dish and shove it!: "Lower my bill" was why I was trying to call.
~Take their dish and shove it!'s review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Take their dish and shove it!: This has been the worst experience ever since my switch to Hughesnet. I called after only *weeks to cancel because it is so slow, my son cannot connect to xbox live (I was told he would be able to)and because we cannot use any of our wireless devices. They said we had already used all our data for the *st month(when infact we barely could enjoy YouTube, browse..etc) Said when our *nd month starts it would be faster. Not true! So I call back to cancel again(because everyone in the house is complaining)I am informed it will cost $*** to leave because it had been over a month. I explained that I called to cancel after * weeks, but I am told it is too late. They have blamed our laptops and my router, even gave me the number to Linksy for them to reconfigure it. Did that even though I had just bought it, but no luck. I have bought and returned *brandnew routers. Feeling stuck I had tried just dealing, until I lost connection completely for days. I call, they give me Home Tech Support number
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Take their dish and shove it!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Take their dish and shove it!: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Take their dish and shove it!: For that I would say four out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Take their dish and shove it!: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Take their dish and shove it! taken from his HughesNet customer service problem that occurred on November 8th, 2017.