Humana: After waiting days and hours for the DENTAl cus...
A Humana customer review by GetHuman user ~still waiting from November 20th, 2017
Background on ~still waiting's case
GetHuman: ~still waiting - can you tell our other Humana customers when your case took place?
~still waiting: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~still waiting a list of common Humana problems)
~still waiting: "Coverage question" was why I was trying to call.
~still waiting's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~still waiting: After waiting days and hours for the DENTAl customer service number I tried this but it is ONLY good for service providers, not members.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~still waiting: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~still waiting: I'd give them a two out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~still waiting: For that I would say one out of five.
GetHuman: And finally- any advice for other Humana customers?
~still waiting: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~still waiting taken from his Humana customer service problem that occurred on November 12th, 2017.