Humana: never get a call back, I wrote to them end of N...

A Humana customer review by GetHuman user ~chuck from November 8th, 2017

Background on ~chuck 's case

GetHuman: ~chuck - can you tell our other Humana customers when your case took place?
~chuck : Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Humana, and if so, how?
~chuck : I used the 877-877-1051 number I found for on the GetHuman Humana customer phone number page I was on: Humana Customer Service Phone Number
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~chuck a list of common Humana problems)
~chuck : "Get insurance" was why I was trying to call.

~chuck 's review of Humana customer service

GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chuck : never get a call back, I wrote to them end of November, they will look into it but to date **.**.** never received answers, they charge what they want with no explanations, when asked for one I am told there is no supervisor that can accommodate, will try to contact congressman to see if they can LOOSE THEIR license for medicare plan "D"
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~chuck : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chuck : I'd give them a one out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~chuck : For that I would say four out of five.
GetHuman: And finally- any advice for other Humana customers?
~chuck : Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chuck taken from his Humana customer service problem that occurred on November 3rd, 2017.

Humana

2.50 of 5 stars | 93 reviews

~chuck 's Humana Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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