I found Affuenberg Hyundai not to be trust wort...
A Hyundai customer review by GetHuman user GetHuman-geraldi3 from November 29th, 2017
Background on GetHuman-geraldi3's case
GetHuman: GetHuman-geraldi3 - can you tell our other Hyundai customers when your case took place?
GetHuman-geraldi3: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to Hyundai, and if so, how?
GetHuman: And which of these common Hyundai customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-geraldi3 a list of common Hyundai problems)
GetHuman-geraldi3: "Complaint" was why I was trying to call.
GetHuman-geraldi3's review of Hyundai customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyundai customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-geraldi3: I found Affuenberg Hyundai not to be trust worthy if you have a law suit pending against Wilke Window and Door.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-geraldi3: I have a **** Genesis and in August bought a **** Santa Fe. I really like both cars but I used Auffenberg Hyundai and there are some type of infestation in both vehicles. (oil change and auto butler done in April on the Genesis). I had my Santa Fe * days and there was something biting me and my dogs. I have tried to get this resolved for a month now. I tried to give it back to the dealership on the *th day. Don Grider would not return my call at Auffenberg Hyundai. I got hold of the financial manger, Chris, and he walked the message to Don. It was then Don called and said I had to deal with corporate. I told him I know this was a personal attempt to persuade me to drop my law suit. Since then corporate has called once since August. I have this new SUV in the garage that I will not drive because the infestation is every where in the SUV. It is around my gas tank, the frame, seats, vents , dash board and any other place I vacuumed inside and out of the vehicle. I called again today and I was transferred to advance something and no one ever answered. This was not the vehicle I test drove. The one I drove had a trailer hitch and nothing but Santa Fe written on the back The one I was given did not have a trailer hitch and had Ultimate on the back. I had taken it back to Auffenberg to get the trailer hitch.I had to bring it in on the **th for them to work on it the **th so Auffenberg had the SUV two out of the * days. I want a new vehicle from some where other than Affuenberg Hyundai in O'Fallon Illinois.
GetHuman: Let's quantify your experience contacting Hyundai. On a scale of 1 to 5, how easy is it go get help on a Hyundai problem?
GetHuman-geraldi3: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-geraldi3: I'd give them a three out of five on communication.
GetHuman: And what about Hyundai's ability to quickly and effectively address your problem?
GetHuman-geraldi3: For that I would say five out of five.
GetHuman: And finally- any advice for other Hyundai customers?
GetHuman-geraldi3: Call them early in the day or late. Don't forget any personal or account information you might need for Hyundai to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-geraldi3 taken from his Hyundai customer service problem that occurred on November 25th, 2017.