Hyundai: Repairs
A Hyundai customer review by GetHuman user GetHuman41209 from December 7th, 2017
Background on GetHuman41209's case
GetHuman: GetHuman41209 - can you tell our other Hyundai customers when your case took place?
GetHuman41209: Yes I can. It was afternoon, on December 1st.
GetHuman: Did you reach out to Hyundai, and if so, how?
GetHuman: And which of these common Hyundai customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman41209 a list of common Hyundai problems)
GetHuman41209: "Where to buy" was why I was trying to call.
GetHuman41209's review of Hyundai customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyundai customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman41209: Repairs
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman41209: My **** Santa Fe has a Heating*AC issue. I have taken it numerous times to the dealer's service center for repair and I was told they couldn't duplicate the problem. One time I was told it was the battery causing the blower to fluctuate before leaving I checked and the issue was not fixed. A service manager listened, told me to call back the next morning that it was a blower issue. I took it back a week or two later (I live out of town) and they witnessed the issue but I was told Hyundai wouldn't let them correct it that it was normal. The explanation was that it does that to prevent freezing up and that's how it is designed. My problem is I bought it new and for years this never happened. So it was either wrong from the beginning or the service department or person at Hyundai they are talking with is full of garbage. Now that it is cooler and I am needing my heat it happens there as well. It's not just the AC. A couple of weeks ago another heating and AC issue began however it is not all the time. I try to turn it off and it automatically turns back on. Today for example...I was driving to work from home (less that ** miles) and I tried at least ** times to turn it off. I try to deal with the dealership the vehicle was purchased from as they provide me with a loaner while they do repairs*or not (in almost all cases). I live ** minutes to * hour away, work and have a child I can not go to have work done everyday. My issues should be resolved through the warranty. My car will be paid for in a couple of months and this should be resolved prior to that. I've been trying for almost * year to resolve this issue. I need it fixed!
GetHuman: Let's quantify your experience contacting Hyundai. On a scale of 1 to 5, how easy is it go get help on a Hyundai problem?
GetHuman41209: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman41209: I'd give them a five out of five on communication.
GetHuman: And what about Hyundai's ability to quickly and effectively address your problem?
GetHuman41209: For that I would say five out of five.
GetHuman: And finally- any advice for other Hyundai customers?
GetHuman41209: Call them early in the day or late. Don't forget any personal or account information you might need for Hyundai to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman41209 taken from his Hyundai customer service problem that occurred on December 1st, 2017.