I Drive Safely - Defensive Driving: STAY AWAY!!!! This place is an absolute rip off...
A I Drive Safely - Defensive Driving customer review by GetHuman user ~brell25 from November 15th, 2017
Background on ~brell25's case
GetHuman: ~brell25 - can you tell our other I Drive Safely - Defensive Driving customers when your case took place?
~brell25: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to I Drive Safely - Defensive Driving, and if so, how?
GetHuman: And which of these common I Drive Safely - Defensive Driving customer issues best describes the reason you wanted to talk to them?
(Shows ~brell25 a list of common I Drive Safely - Defensive Driving problems)
~brell25: "Appointment Setup" was why I was trying to call.
~brell25's review of I Drive Safely - Defensive Driving customer service
GetHuman: So how would you sum up your experience for GetHuman's I Drive Safely - Defensive Driving customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brell25: STAY AWAY!!!! This place is an absolute rip off. I went on line to complete the course required by the DMV. Per the instructions on the website I picked the course that best described my situation. After a week and a half checking everyday to make sure the DMV received the "*Electronic Transfer"* (which is the only acceptable form of course completion proof by the state of Florida) there was nothing. I called my DMV and they never received my completion certificate. I called idrivesafely and for * days was given the run around about why it was never sent to the DMV. They informed me that I needed to take the TCAC course and not the * hour BDI course that the DMV was requesting. The TCAC course as described on the website is for people who have been in a traffic collision. I was never in a traffic collision and nothing on the website states that that is the only course in which they will electronically send my information to the DMV. After several hours on the phone and the rep
GetHuman: Let's quantify your experience contacting I Drive Safely - Defensive Driving. On a scale of 1 to 5, how easy is it go get help on a I Drive Safely - Defensive Driving problem?
~brell25: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brell25: I'd give them a one out of five on communication.
GetHuman: And what about I Drive Safely - Defensive Driving's ability to quickly and effectively address your problem?
~brell25: For that I would say three out of five.
GetHuman: And finally- any advice for other I Drive Safely - Defensive Driving customers?
~brell25: Call them early in the day or late. Don't forget any personal or account information you might need for I Drive Safely - Defensive Driving to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brell25 taken from his I Drive Safely - Defensive Driving customer service problem that occurred on November 13th, 2017.