IHOP Restaurants: Went to the Brandon, FL IHOP. Husband found a h...
A IHOP Restaurants customer review by GetHuman user ~mel from November 16th, 2017
Background on ~mel's case
GetHuman: ~mel - can you tell our other IHOP Restaurants customers when your case took place?
~mel: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to IHOP Restaurants, and if so, how?
GetHuman: And which of these common IHOP Restaurants customer issues best describes the reason you wanted to talk to them?
(Shows ~mel a list of common IHOP Restaurants problems)
~mel: "Make a reservation" was why I was trying to call.
~mel's review of IHOP Restaurants customer service
GetHuman: So how would you sum up your experience for GetHuman's IHOP Restaurants customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mel: Went to the Brandon, FL IHOP. Husband found a hair on his hamburger bun. Manager came back and said "I took the price off of the burger, but I find it strange that most of the burger and most of the fries were eaten." That was so rude to imply we placed the hair there ourselves. We are ethical people who can afford to eat at a restaurant. A hair can be found at the first bite or the last bite. Implying we were lying was unacceptable. We will never eat there again.
GetHuman: Let's quantify your experience contacting IHOP Restaurants. On a scale of 1 to 5, how easy is it go get help on a IHOP Restaurants problem?
~mel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mel: I'd give them a four out of five on communication.
GetHuman: And what about IHOP Restaurants's ability to quickly and effectively address your problem?
~mel: For that I would say five out of five.
GetHuman: And finally- any advice for other IHOP Restaurants customers?
~mel: Call them early in the day or late. Don't forget any personal or account information you might need for IHOP Restaurants to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mel taken from his IHOP Restaurants customer service problem that occurred on November 15th, 2017.