ITA Airways: waited ** minutes top be hung up on then sent t...
A ITA Airways customer review by GetHuman user ~SuzanneA from November 11th, 2017
Background on ~SuzanneA's case
GetHuman: ~SuzanneA - can you tell our other ITA Airways customers when your case took place?
~SuzanneA: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to ITA Airways, and if so, how?
GetHuman: And which of these common ITA Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~SuzanneA a list of common ITA Airways problems)
~SuzanneA: "Frequent flyer program" was why I was trying to call.
~SuzanneA's review of ITA Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's ITA Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SuzanneA: waited ** minutes top be hung up on then sent to customer service- called back person couldn't speak english. called again- person gave me wrong information. Called yet again- totally different (but wrong, none the less). Horrible service and I haven't even flown with them yet,,
GetHuman: Let's quantify your experience contacting ITA Airways. On a scale of 1 to 5, how easy is it go get help on a ITA Airways problem?
~SuzanneA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SuzanneA: I'd give them a five out of five on communication.
GetHuman: And what about ITA Airways's ability to quickly and effectively address your problem?
~SuzanneA: For that I would say three out of five.
GetHuman: And finally- any advice for other ITA Airways customers?
~SuzanneA: Call them early in the day or late. Don't forget any personal or account information you might need for ITA Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SuzanneA taken from his ITA Airways customer service problem that occurred on November 6th, 2017.