Iberia Airlines: Reps need to speak English clearly and also spe...
A Iberia Airlines customer review by GetHuman user GetHuman-364299 from November 20th, 2017
Background on GetHuman-364299's case
GetHuman: GetHuman-364299 - can you tell our other Iberia Airlines customers when your case took place?
GetHuman-364299: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Iberia Airlines, and if so, how?
GetHuman: And which of these common Iberia Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-364299 a list of common Iberia Airlines problems)
GetHuman-364299: "Make a booking" was why I was trying to call.
GetHuman-364299's review of Iberia Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Iberia Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-364299: Reps need to speak English clearly and also spell English correctly when issuing tickets. My experience was terrible with non English speaking reps, and the ticket came thru with misspelled name. It took * calls and the ticket is still not correct, and it came thru in Spanish after requesting it in English. Very poor communication.Terrible time after flying to Spain for ** yrs, this was horrible,
GetHuman: Let's quantify your experience contacting Iberia Airlines. On a scale of 1 to 5, how easy is it go get help on a Iberia Airlines problem?
GetHuman-364299: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-364299: I'd give them a three out of five on communication.
GetHuman: And what about Iberia Airlines's ability to quickly and effectively address your problem?
GetHuman-364299: For that I would say two out of five.
GetHuman: And finally- any advice for other Iberia Airlines customers?
GetHuman-364299: Call them early in the day or late. Don't forget any personal or account information you might need for Iberia Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-364299 taken from his Iberia Airlines customer service problem that occurred on November 16th, 2017.