Complaint for Ikea
A Ikea customer review by GetHuman user GetHuman66315 from December 9th, 2017
Background on GetHuman66315's case
GetHuman: GetHuman66315 - can you tell our other Ikea customers when your case took place?
GetHuman66315: Yup. It was afternoon, on December 7th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman66315 a list of common Ikea problems)
GetHuman66315: "Delivery issue" was why I was trying to call.
GetHuman66315's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman66315: Complaint for Ikea
GetHuman: Can you tell the rest of us a bit more from what happened on 12/07/17?
GetHuman66315: Ordered a sectional. Said * weeks for delivery. Called to cancel order * days before shipment. IKEA said the order was cancelled and provided a confirmation number. Got a notification my sectional was ready for delivery. Called once a again to cancel. Was told the sectional would be shipped to the closest store and I would have a refund within *-** days. It is now almost a month after my initial cancellation, no refund. I have been on hold for over ** minutes waiting to resolve this.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
GetHuman66315: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman66315: I'd give them a three out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
GetHuman66315: For that I would say two out of five.
GetHuman: And finally- any advice for other Ikea customers?
GetHuman66315: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman66315 taken from his Ikea customer service problem that occurred on December 7th, 2017.