Illuminating Company: i was supposedly being sent to move in service...
A Illuminating Company customer review by GetHuman user GetHuman-253221 from November 20th, 2017
Background on GetHuman-253221's case
GetHuman: GetHuman-253221 - can you tell our other Illuminating Company customers when your case took place?
GetHuman-253221: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Illuminating Company, and if so, how?
GetHuman: And which of these common Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-253221 a list of common Illuminating Company problems)
GetHuman-253221: "Book appointment" was why I was trying to call.
GetHuman-253221's review of Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-253221: i was supposedly being sent to move in service after ** mins of hold time and they hung up on me. so i had to call back and wait an additional ** or so mins b* even talking to someone. ****! all i wanted to know is my previous balance without my account number and he acted like i was asking for nuclear launch codes. After finally getting thru to som* tho i was helped kindly.
GetHuman: Let's quantify your experience contacting Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a Illuminating Company problem?
GetHuman-253221: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-253221: I'd give them a five out of five on communication.
GetHuman: And what about Illuminating Company's ability to quickly and effectively address your problem?
GetHuman-253221: For that I would say three out of five.
GetHuman: And finally- any advice for other Illuminating Company customers?
GetHuman-253221: Call them early in the day or late. Don't forget any personal or account information you might need for Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-253221 taken from his Illuminating Company customer service problem that occurred on November 16th, 2017.