Insignia: Worst customer service ever experienced! Had an...
A Insignia customer review by GetHuman user ~Julie from November 26th, 2017
Background on ~Julie's case
GetHuman: ~Julie - can you tell our other Insignia customers when your case took place?
~Julie: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Insignia, and if so, how?
GetHuman: And which of these common Insignia customer issues best describes the reason you wanted to talk to them?
(Shows ~Julie a list of common Insignia problems)
~Julie: "Technical support" was why I was trying to call.
~Julie's review of Insignia customer service
GetHuman: So how would you sum up your experience for GetHuman's Insignia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Julie: Worst customer service ever experienced! Had an agent pose as a supervisor, found out when I had to call back. Then the nest supposed supervisor laughed in my ear as I explained the situation
GetHuman: Let's quantify your experience contacting Insignia. On a scale of 1 to 5, how easy is it go get help on a Insignia problem?
~Julie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Julie: I'd give them a four out of five on communication.
GetHuman: And what about Insignia's ability to quickly and effectively address your problem?
~Julie: For that I would say three out of five.
GetHuman: And finally- any advice for other Insignia customers?
~Julie: Call them early in the day or late. Don't forget any personal or account information you might need for Insignia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Julie taken from his Insignia customer service problem that occurred on November 20th, 2017.