JCPenney Catalog: I was totally confused. I was helped immediately.
A JCPenney Catalog customer review by GetHuman user ~Yankee 64 from November 16th, 2017
Background on ~Yankee 64's case
GetHuman: ~Yankee 64 - can you tell our other JCPenney Catalog customers when your case took place?
~Yankee 64: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to JCPenney Catalog, and if so, how?
GetHuman: And which of these common JCPenney Catalog customer issues best describes the reason you wanted to talk to them?
(Shows ~Yankee 64 a list of common JCPenney Catalog problems)
~Yankee 64: "Track order" was why I was trying to call.
~Yankee 64's review of JCPenney Catalog customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney Catalog customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yankee 64: I was totally confused. I was helped immediately.
GetHuman: Let's quantify your experience contacting JCPenney Catalog. On a scale of 1 to 5, how easy is it go get help on a JCPenney Catalog problem?
~Yankee 64: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yankee 64: I'd give them a five out of five on communication.
GetHuman: And what about JCPenney Catalog's ability to quickly and effectively address your problem?
~Yankee 64: For that I would say five out of five.
GetHuman: And finally- any advice for other JCPenney Catalog customers?
~Yankee 64: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney Catalog to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yankee 64 taken from his JCPenney Catalog customer service problem that occurred on November 15th, 2017.