Jell-O: Quick efficient and helpful customer service. M...
A Jell-O customer review by GetHuman user ~PeachWestSeattle from November 19th, 2017
Background on ~PeachWestSeattle's case
GetHuman: ~PeachWestSeattle - can you tell our other Jell-O customers when your case took place?
~PeachWestSeattle: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Jell-O, and if so, how?
GetHuman: And which of these common Jell-O customer issues best describes the reason you wanted to talk to them?
(Shows ~PeachWestSeattle a list of common Jell-O problems)
~PeachWestSeattle: "Product information" was why I was trying to call.
~PeachWestSeattle's review of Jell-O customer service
GetHuman: So how would you sum up your experience for GetHuman's Jell-O customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PeachWestSeattle: Quick efficient and helpful customer service. Mina is a great representative for the Kraft Jell-O company. Thank you for your assistance today!
GetHuman: Let's quantify your experience contacting Jell-O. On a scale of 1 to 5, how easy is it go get help on a Jell-O problem?
~PeachWestSeattle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PeachWestSeattle: I'd give them a two out of five on communication.
GetHuman: And what about Jell-O's ability to quickly and effectively address your problem?
~PeachWestSeattle: For that I would say five out of five.
GetHuman: And finally- any advice for other Jell-O customers?
~PeachWestSeattle: Call them early in the day or late. Don't forget any personal or account information you might need for Jell-O to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PeachWestSeattle taken from his Jell-O customer service problem that occurred on November 14th, 2017.