JetBlue: JANICE LISTENED PATIENTLY AND CORRECTED THE MIX...
A JetBlue customer review by GetHuman user ~HAPPY FLIER from November 15th, 2017
Background on ~HAPPY FLIER's case
GetHuman: ~HAPPY FLIER - can you tell our other JetBlue customers when your case took place?
~HAPPY FLIER: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~HAPPY FLIER a list of common JetBlue problems)
~HAPPY FLIER: "Change Flight" was why I was trying to call.
~HAPPY FLIER's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HAPPY FLIER: JANICE LISTENED PATIENTLY AND CORRECTED THE MIX-UP. SHE WAS SO PLEASANT, HELPFUL, NICE, INFORMATIVE A REAL CLASS ACCT.WHAT AN ASSET TO YOUR COMPANY.
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~HAPPY FLIER: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HAPPY FLIER: I'd give them a two out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~HAPPY FLIER: For that I would say three out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~HAPPY FLIER: Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HAPPY FLIER taken from his JetBlue customer service problem that occurred on November 6th, 2017.