JetBlue: Was on hold for ** minutes before a person pick...
A JetBlue customer review by GetHuman user GetHuman-178639 from November 1st, 2017
Background on GetHuman-178639's case
GetHuman: GetHuman-178639 - can you tell our other JetBlue customers when your case took place?
GetHuman-178639: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-178639 a list of common JetBlue problems)
GetHuman-178639: "Baggage Problem" was why I was trying to call.
GetHuman-178639's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-178639: Was on hold for ** minutes before a person picked up. I told the Customer Service person that I had * flights booked and my * year old son was on a different flight from us and I was unable to change it online. She put me back on hold for another hour (essentially dropped me back into the queue at the end of the line). Horrible doesn't begin to describe it.
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
GetHuman-178639: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-178639: I'd give them a two out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
GetHuman-178639: For that I would say five out of five.
GetHuman: And finally- any advice for other JetBlue customers?
GetHuman-178639: Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-178639 taken from his JetBlue customer service problem that occurred on October 24th, 2017.