I called the main line at Johnson & Johnson. Th...
A Johnson & Johnson customer review by GetHuman user ~RobH from November 26th, 2017
Background on ~RobH's case
GetHuman: ~RobH - can you tell our other Johnson & Johnson customers when your case took place?
~RobH: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Johnson & Johnson, and if so, how?
GetHuman: And which of these common Johnson & Johnson customer issues best describes the reason you wanted to talk to them?
(Shows ~RobH a list of common Johnson & Johnson problems)
~RobH: "None of those really matches why I wanted to call Johnson & Johnson that day." was why I was trying to call.
~RobH's review of Johnson & Johnson customer service
GetHuman: So how would you sum up your experience for GetHuman's Johnson & Johnson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RobH: I called the main line at Johnson & Johnson. The rexeptionist did not know the Human Resources number and decided to point me to my application I made and told me about F.A.Q. on the bottom.. it lead me to the Facts about my application. It did not tell me about the status of my resume applied. I strongly suggest to place the HR number or else this place is going downhill from applicants
GetHuman: Let's quantify your experience contacting Johnson & Johnson. On a scale of 1 to 5, how easy is it go get help on a Johnson & Johnson problem?
~RobH: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RobH: I'd give them a five out of five on communication.
GetHuman: And what about Johnson & Johnson's ability to quickly and effectively address your problem?
~RobH: For that I would say five out of five.
GetHuman: And finally- any advice for other Johnson & Johnson customers?
~RobH: Call them early in the day or late. Don't forget any personal or account information you might need for Johnson & Johnson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RobH taken from his Johnson & Johnson customer service problem that occurred on November 17th, 2017.