Jomashop.com: Rip off... Joma does not honor their written r...
A Jomashop.com customer review by GetHuman user ~Former Joma Customer from November 16th, 2017
Background on ~Former Joma Customer's case
GetHuman: ~Former Joma Customer - can you tell our other Jomashop.com customers when your case took place?
~Former Joma Customer: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Jomashop.com, and if so, how?
GetHuman: And which of these common Jomashop.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Former Joma Customer a list of common Jomashop.com problems)
~Former Joma Customer: "Change order" was why I was trying to call.
~Former Joma Customer's review of Jomashop.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Jomashop.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Former Joma Customer: Rip off... Joma does not honor their written return policy. Refuses to refund money for nonworking watch. Will only service it contrary to their ** day refund policy. Stay away"
GetHuman: Let's quantify your experience contacting Jomashop.com. On a scale of 1 to 5, how easy is it go get help on a Jomashop.com problem?
~Former Joma Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Former Joma Customer: I'd give them a two out of five on communication.
GetHuman: And what about Jomashop.com's ability to quickly and effectively address your problem?
~Former Joma Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Jomashop.com customers?
~Former Joma Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Jomashop.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Former Joma Customer taken from his Jomashop.com customer service problem that occurred on November 15th, 2017.