Kansas City Star: Wait time was OK, representative was polite and...
A Kansas City Star customer review by GetHuman user ~fedup from November 25th, 2017
Background on ~fedup's case
GetHuman: ~fedup - can you tell our other Kansas City Star customers when your case took place?
~fedup: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Kansas City Star, and if so, how?
GetHuman: And which of these common Kansas City Star customer issues best describes the reason you wanted to talk to them?
(Shows ~fedup a list of common Kansas City Star problems)
~fedup: "Lower my bill" was why I was trying to call.
~fedup's review of Kansas City Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Kansas City Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fedup: Wait time was OK, representative was polite and said all the right things (apologies, will correct the problem, will have someone call back), could understand her OK. BUT customer service was and has been atrocious because there was no follow up to the complaints. I still have not received the Star Magazine from last Sunday's paper, have not received Tuesday's missing paper and did not get today's paper delivered. Again!
GetHuman: Let's quantify your experience contacting Kansas City Star. On a scale of 1 to 5, how easy is it go get help on a Kansas City Star problem?
~fedup: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fedup: I'd give them a one out of five on communication.
GetHuman: And what about Kansas City Star's ability to quickly and effectively address your problem?
~fedup: For that I would say three out of five.
GetHuman: And finally- any advice for other Kansas City Star customers?
~fedup: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fedup taken from his Kansas City Star customer service problem that occurred on November 16th, 2017.