Keurig: Hello, my name is Dolores and I spoke to Cassid...
A Keurig customer review by GetHuman user GetHuman-preciou7 from November 30th, 2017
Background on GetHuman-preciou7's case
GetHuman: GetHuman-preciou7 - can you tell our other Keurig customers when your case took place?
GetHuman-preciou7: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Keurig, and if so, how?
GetHuman: And which of these common Keurig customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-preciou7 a list of common Keurig problems)
GetHuman-preciou7: "Make a purchase" was why I was trying to call.
GetHuman-preciou7's review of Keurig customer service
GetHuman: So how would you sum up your experience for GetHuman's Keurig customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-preciou7: Hello, my name is Dolores and I spoke to Cassidy and she was by far the best customer service I've had. I am a custome service my self and am very please with her assistance. My Keurig just stopped working after * months of having it. Cassidy Did some trouble shooting with me wasn't able to be fixed but because I was within warranty I qualified for a replacement after I thought I had lost out. Thank you so much Cassidy.
GetHuman: Let's quantify your experience contacting Keurig. On a scale of 1 to 5, how easy is it go get help on a Keurig problem?
GetHuman-preciou7: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-preciou7: I'd give them a five out of five on communication.
GetHuman: And what about Keurig's ability to quickly and effectively address your problem?
GetHuman-preciou7: For that I would say four out of five.
GetHuman: And finally- any advice for other Keurig customers?
GetHuman-preciou7: Call them early in the day or late. Don't forget any personal or account information you might need for Keurig to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-preciou7 taken from his Keurig customer service problem that occurred on November 22nd, 2017.