Keurig: I was told I would be transferred to another li...
A Keurig customer review by GetHuman user ~Bette Bell from November 25th, 2017
Background on ~Bette Bell's case
GetHuman: ~Bette Bell - can you tell our other Keurig customers when your case took place?
~Bette Bell: Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to Keurig, and if so, how?
GetHuman: And which of these common Keurig customer issues best describes the reason you wanted to talk to them?
(Shows ~Bette Bell a list of common Keurig problems)
~Bette Bell: "Make a purchase" was why I was trying to call.
~Bette Bell's review of Keurig customer service
GetHuman: So how would you sum up your experience for GetHuman's Keurig customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bette Bell: I was told I would be transferred to another line and when they gave the hours it was available it was closed.
GetHuman: Let's quantify your experience contacting Keurig. On a scale of 1 to 5, how easy is it go get help on a Keurig problem?
~Bette Bell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bette Bell: I'd give them a four out of five on communication.
GetHuman: And what about Keurig's ability to quickly and effectively address your problem?
~Bette Bell: For that I would say five out of five.
GetHuman: And finally- any advice for other Keurig customers?
~Bette Bell: Call them early in the day or late. Don't forget any personal or account information you might need for Keurig to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bette Bell taken from his Keurig customer service problem that occurred on November 24th, 2017.