Burnt smell in keurig
A Keurig customer review by GetHuman user GetHuman-brunette from December 2nd, 2017
Background on GetHuman-brunette's case
GetHuman: GetHuman-brunette - can you tell our other Keurig customers when your case took place?
GetHuman-brunette: Yup. It was evening, on November 27th.
GetHuman: Did you reach out to Keurig, and if so, how?
GetHuman: And which of these common Keurig customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-brunette a list of common Keurig problems)
GetHuman-brunette: "Track order" was why I was trying to call.
GetHuman-brunette's review of Keurig customer service
GetHuman: So how would you sum up your experience for GetHuman's Keurig customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-brunette: Burnt smell in keurig
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-brunette: Was making coffee in my keurig and while it was brewing, it started to smell burnt. Smells like burnt hair
GetHuman: Let's quantify your experience contacting Keurig. On a scale of 1 to 5, how easy is it go get help on a Keurig problem?
GetHuman-brunette: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-brunette: I'd give them a four out of five on communication.
GetHuman: And what about Keurig's ability to quickly and effectively address your problem?
GetHuman-brunette: For that I would say five out of five.
GetHuman: And finally- any advice for other Keurig customers?
GetHuman-brunette: Call them early in the day or late. Don't forget any personal or account information you might need for Keurig to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-brunette taken from his Keurig customer service problem that occurred on November 27th, 2017.