Kohler: Due to high call volume they are not even takin...

A Kohler customer review by GetHuman user GetHuman-46488 from November 25th, 2017

Background on GetHuman-46488's case

GetHuman: GetHuman-46488 - can you tell our other Kohler customers when your case took place?
GetHuman-46488: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Kohler, and if so, how?
GetHuman-46488: I used the 800-456-4537 number I found for on the GetHuman Kohler customer phone number page I was on: Kohler Customer Service Phone Number
GetHuman: And which of these common Kohler customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46488 a list of common Kohler problems)
GetHuman-46488: "Complaint" was why I was trying to call.

GetHuman-46488's review of Kohler customer service

GetHuman: So how would you sum up your experience for GetHuman's Kohler customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46488: Due to high call volume they are not even taking calls - what a joke! My experience as well. both last Friday and today (Monday).
GetHuman: Let's quantify your experience contacting Kohler. On a scale of 1 to 5, how easy is it go get help on a Kohler problem?
GetHuman-46488: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46488: I'd give them a five out of five on communication.
GetHuman: And what about Kohler's ability to quickly and effectively address your problem?
GetHuman-46488: For that I would say four out of five.
GetHuman: And finally- any advice for other Kohler customers?
GetHuman-46488: Call them early in the day or late. Don't forget any personal or account information you might need for Kohler to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46488 taken from his Kohler customer service problem that occurred on November 15th, 2017.

Kohler

3.33 of 5 stars | 55 reviews

GetHuman-46488's Kohler Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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