Kohler: Kathy, was very helpful. I am sorry that we di...
A Kohler customer review by GetHuman user GetHuman-347664 from November 11th, 2017
Background on GetHuman-347664's case
GetHuman: GetHuman-347664 - can you tell our other Kohler customers when your case took place?
GetHuman-347664: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Kohler, and if so, how?
GetHuman: And which of these common Kohler customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-347664 a list of common Kohler problems)
GetHuman-347664: "Warranty claim" was why I was trying to call.
GetHuman-347664's review of Kohler customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohler customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-347664: Kathy, was very helpful. I am sorry that we did not get her*a few years ago when we called Kohler about a NEW kitchen*faucet that leaked from day one. Kohler refused to replace the faucet and sent us three different repair kits.*We finally had the faucet removed and bought a Moen.*It HAS NEVER LEAKED.**Eleanor Westfall
GetHuman: Let's quantify your experience contacting Kohler. On a scale of 1 to 5, how easy is it go get help on a Kohler problem?
GetHuman-347664: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-347664: I'd give them a five out of five on communication.
GetHuman: And what about Kohler's ability to quickly and effectively address your problem?
GetHuman-347664: For that I would say five out of five.
GetHuman: And finally- any advice for other Kohler customers?
GetHuman-347664: Call them early in the day or late. Don't forget any personal or account information you might need for Kohler to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-347664 taken from his Kohler customer service problem that occurred on November 6th, 2017.