LATAM Airlines: Spoke with Jennifer about changing my reservati...
A LATAM Airlines customer review by GetHuman user ~bpijiu from November 22nd, 2017
Background on ~bpijiu's case
GetHuman: ~bpijiu - can you tell our other LATAM Airlines customers when your case took place?
~bpijiu: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to LATAM Airlines, and if so, how?
GetHuman: And which of these common LATAM Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~bpijiu a list of common LATAM Airlines problems)
~bpijiu: "Baggage problem" was why I was trying to call.
~bpijiu's review of LATAM Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's LATAM Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bpijiu: Spoke with Jennifer about changing my reservation. I am in Colombia. Expedia had given all info to LAN an hour earlier, but none was available. I had to provide all the info on the change again, but she could not change it. She needed a "specialist." Specialist told her that they could not do it now and to call back later. I asked for a phone number in Colombia, but all she could give me was an *** number! Total waste of time...
GetHuman: Let's quantify your experience contacting LATAM Airlines. On a scale of 1 to 5, how easy is it go get help on a LATAM Airlines problem?
~bpijiu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bpijiu: I'd give them a five out of five on communication.
GetHuman: And what about LATAM Airlines's ability to quickly and effectively address your problem?
~bpijiu: For that I would say two out of five.
GetHuman: And finally- any advice for other LATAM Airlines customers?
~bpijiu: Call them early in the day or late. Don't forget any personal or account information you might need for LATAM Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bpijiu taken from his LATAM Airlines customer service problem that occurred on November 12th, 2017.