LabCorp: After waiting * weeks for the results of an emp...
A LabCorp customer review by GetHuman user ~Lost the Job from November 23rd, 2017
Background on ~Lost the Job's case
GetHuman: ~Lost the Job - can you tell our other LabCorp customers when your case took place?
~Lost the Job: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Lost the Job a list of common LabCorp problems)
~Lost the Job: "I have a billing error" was why I was trying to call.
~Lost the Job's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lost the Job: After waiting * weeks for the results of an employer mandated drug screen, I was told today that my specimen has been lost. I have missed the start date for this job. No one should trust the results of any lab work done by LabCorp!
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Lost the Job: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lost the Job: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Lost the Job: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Lost the Job: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lost the Job taken from his LabCorp customer service problem that occurred on November 15th, 2017.