LabCorp: Drove to gilroy location that's inproperly list...
A LabCorp customer review by GetHuman user ~WorstServiceEver from November 24th, 2017
Background on ~WorstServiceEver's case
GetHuman: ~WorstServiceEver - can you tell our other LabCorp customers when your case took place?
~WorstServiceEver: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~WorstServiceEver a list of common LabCorp problems)
~WorstServiceEver: "I have a billing error" was why I was trying to call.
~WorstServiceEver's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WorstServiceEver: Drove to gilroy location that's inproperly listed online and realized when we got there to an empty building so tried calling the one located down the street to let them know we were coming as it was VERY IMPORTANT for us to get in there TODAY and they didn't answer and the call was before ** pm closing time... We went to door at exactly **pm and it was locked so I called for the lady to open the door and to see if they would take us in and she said they were busy and that's why they didn't answer the phone and that they had a lot of work to do so they COULDN'T take us in right at closing time.. I called customer service * to see if they could do anything to help but was told the same thing about the ** closing time and while I kept insisting we were here by ** and the door was locked there was no empathy whatsoever and I'm shocked that this is how they treat customers especially dealing with very sensitive matter I would think they would have some kind of heart and be willing to take
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~WorstServiceEver: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WorstServiceEver: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~WorstServiceEver: For that I would say one out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~WorstServiceEver: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WorstServiceEver taken from his LabCorp customer service problem that occurred on November 16th, 2017.