LabCorp: I was at the Lewisville, TX location yesterday...
A LabCorp customer review by GetHuman user ~Soohwa from November 24th, 2017
Background on ~Soohwa's case
GetHuman: ~Soohwa - can you tell our other LabCorp customers when your case took place?
~Soohwa: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Soohwa a list of common LabCorp problems)
~Soohwa: "I need my results" was why I was trying to call.
~Soohwa's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soohwa: I was at the Lewisville, TX location yesterday and have never witnessed this level of incompetence. There were times that **-** minutes would pass with no one at the desk, phone ringing without being answered, and HIPPA laws being broken left and right. After ** minutes I wondered why I had not been called to offer paperwork.....when everyone there before me had gone and went, and people who showed up after me were being processed. I stood up, got in line (when someone actually showed up at the desk), and waited my turn. I began to ask her if she needed my paperwork or perhaps I have been overlooked. I was interrupted before I could finish, talked to as if I was a child, and dismissed out of line. **I WALKED OUT WITH ZERO SERVICE AFTER ** MINUTES!**Where do you find these people? Their level of unprofessionalism, rudeness, and slow demeanor would prompt someone to wonder if they themselves are on drugs. I have never seen this in any type of medical facility. At best they are a detrimen
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Soohwa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soohwa: I'd give them a two out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Soohwa: For that I would say one out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Soohwa: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soohwa taken from his LabCorp customer service problem that occurred on November 19th, 2017.