LabCorp: Walked in to get lab work. If it wasn't for roo...
A LabCorp customer review by GetHuman user ~Linda from November 22nd, 2017
Background on ~Linda's case
GetHuman: ~Linda - can you tell our other LabCorp customers when your case took place?
~Linda: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda a list of common LabCorp problems)
~Linda: "I need to change my appointmen" was why I was trying to call.
~Linda's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda: Walked in to get lab work. If it wasn't for room full of patients, I would not have known to reach in window and sign in. Person was keying on computer but gave no acknowledgement. Office is * weeks old and still covered in drywall dust. No handouts in nice new rack. No mags to read. After a long wait, each patient was processes at front desk within a foot of others. No HIPPA compliance here. Everyone knew what you were doing here. It was a one man operation. After imputing your info, same person took you to back room to draw blood. Back room had large boxes standing in middle of floor. Answering machine was picking up all calls and you could easily hear their name, phone number and message. I really felt exposed and wary of lack of cleanliness. Ble Cross*Blue Shield*Keystone you made a grave error in switching from Quest to LabCorp all forsake of the almighty dollar. Obamacare at work.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Linda: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Linda: For that I would say two out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Linda: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda taken from his LabCorp customer service problem that occurred on November 17th, 2017.