LegalZoom.com: i received an email telling me there is a probl...

A LegalZoom.com customer review by GetHuman user ~kefinaa from November 25th, 2017

Background on ~kefinaa's case

GetHuman: ~kefinaa - can you tell our other LegalZoom.com customers when your case took place?
~kefinaa: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to LegalZoom.com, and if so, how?
~kefinaa: I used the 800-773-0888 number I found for on the GetHuman LegalZoom.com customer phone number page I was on: LegalZoom.com Customer Service Phone Number
GetHuman: And which of these common LegalZoom.com customer issues best describes the reason you wanted to talk to them?
(Shows ~kefinaa a list of common LegalZoom.com problems)
~kefinaa: "None of those really matches why I wanted to call LegalZoom.com that day." was why I was trying to call.

~kefinaa's review of LegalZoom.com customer service

GetHuman: So how would you sum up your experience for GetHuman's LegalZoom.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kefinaa: i received an email telling me there is a problem with my order. i have now called * times. the first time i waited on hold for ** minutes, then i submitted my phone number for a callback. the next four times, including today, i left my phone number for callback. no one has ever called me back.my credit card company now wants me to pay for this will that i have not received.
GetHuman: Let's quantify your experience contacting LegalZoom.com. On a scale of 1 to 5, how easy is it go get help on a LegalZoom.com problem?
~kefinaa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kefinaa: I'd give them a one out of five on communication.
GetHuman: And what about LegalZoom.com's ability to quickly and effectively address your problem?
~kefinaa: For that I would say three out of five.
GetHuman: And finally- any advice for other LegalZoom.com customers?
~kefinaa: Call them early in the day or late. Don't forget any personal or account information you might need for LegalZoom.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kefinaa taken from his LegalZoom.com customer service problem that occurred on November 20th, 2017.

LegalZoom.com

2.20 of 5 stars | 33 reviews

~kefinaa's LegalZoom.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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