Lenovo: Called technical support about a problem with p...
A Lenovo customer review by GetHuman user ~debbieb from November 8th, 2017
Background on ~debbieb's case
GetHuman: ~debbieb - can you tell our other Lenovo customers when your case took place?
~debbieb: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows ~debbieb a list of common Lenovo problems)
~debbieb: "Warranty claim" was why I was trying to call.
~debbieb's review of Lenovo customer service
GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debbieb: Called technical support about a problem with power manager*battery on a thinkpad under warranty. A very helpful technician determined the problem was with the battery and sent a new one. Received it the next day - Problem solved!!!
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
~debbieb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debbieb: I'd give them a three out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
~debbieb: For that I would say four out of five.
GetHuman: And finally- any advice for other Lenovo customers?
~debbieb: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debbieb taken from his Lenovo customer service problem that occurred on November 5th, 2017.