Lexmark: Called and went through list until the finally...
A Lexmark customer review by GetHuman user ~hatelexmark from November 25th, 2017
Background on ~hatelexmark's case
GetHuman: ~hatelexmark - can you tell our other Lexmark customers when your case took place?
~hatelexmark: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Lexmark, and if so, how?
GetHuman: And which of these common Lexmark customer issues best describes the reason you wanted to talk to them?
(Shows ~hatelexmark a list of common Lexmark problems)
~hatelexmark: "Complaint" was why I was trying to call.
~hatelexmark's review of Lexmark customer service
GetHuman: So how would you sum up your experience for GetHuman's Lexmark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatelexmark: Called and went through list until the finally message was to go to the internet and search for SO-****. Call back and asked for all personal information, given a ref* sent to tech, who said I was possible missing a driver and would need to pay for further support. Really! I figure what I pay in ink cartridges should be enough payment for support.
GetHuman: Let's quantify your experience contacting Lexmark. On a scale of 1 to 5, how easy is it go get help on a Lexmark problem?
~hatelexmark: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatelexmark: I'd give them a three out of five on communication.
GetHuman: And what about Lexmark's ability to quickly and effectively address your problem?
~hatelexmark: For that I would say two out of five.
GetHuman: And finally- any advice for other Lexmark customers?
~hatelexmark: Call them early in the day or late. Don't forget any personal or account information you might need for Lexmark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatelexmark taken from his Lexmark customer service problem that occurred on November 16th, 2017.