Lifeproof: VERY satisfied with the experience and the warr...
A Lifeproof customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Lifeproof customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Lifeproof, and if so, how?
GetHuman: And which of these common Lifeproof customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Lifeproof problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Lifeproof customer service
GetHuman: So how would you sum up your experience for GetHuman's Lifeproof customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: VERY satisfied with the experience and the warranty replaced case shipped ** hours faster than expected compared to the **-** hours.
GetHuman: Let's quantify your experience contacting Lifeproof. On a scale of 1 to 5, how easy is it go get help on a Lifeproof problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Lifeproof's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Lifeproof customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Lifeproof to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Lifeproof customer service problem that occurred on November 22nd, 2017.