Lifeproof: I am unsatisfied

A Lifeproof customer review by GetHuman user GetHuman-eshelt from November 30th, 2017

Background on GetHuman-eshelt's case

GetHuman: GetHuman-eshelt - can you tell our other Lifeproof customers when your case took place?
GetHuman-eshelt: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Lifeproof, and if so, how?
GetHuman-eshelt: I used the 888-533-0735 number I found for on the GetHuman Lifeproof customer phone number page I was on: Lifeproof Customer Service Phone Number
GetHuman: And which of these common Lifeproof customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-eshelt a list of common Lifeproof problems)
GetHuman-eshelt: "Setup an account" was why I was trying to call.

GetHuman-eshelt's review of Lifeproof customer service

GetHuman: So how would you sum up your experience for GetHuman's Lifeproof customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-eshelt: I am unsatisfied
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-eshelt: I usually buy lifeproof products, but recently the products have been unsatisfactory for my Iphone *.
GetHuman: Let's quantify your experience contacting Lifeproof. On a scale of 1 to 5, how easy is it go get help on a Lifeproof problem?
GetHuman-eshelt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-eshelt: I'd give them a five out of five on communication.
GetHuman: And what about Lifeproof's ability to quickly and effectively address your problem?
GetHuman-eshelt: For that I would say one out of five.
GetHuman: And finally- any advice for other Lifeproof customers?
GetHuman-eshelt: Call them early in the day or late. Don't forget any personal or account information you might need for Lifeproof to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-eshelt taken from his Lifeproof customer service problem that occurred on November 23rd, 2017.

Lifeproof

3.40 of 5 stars | 34 reviews

GetHuman-eshelt's Lifeproof Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lifeproof, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lifeproof in any way.

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