Lifeproof: Terrible. They hung up on me, then said they'd...
A Lifeproof customer review by GetHuman user ~Chris from November 20th, 2017
Background on ~Chris's case
GetHuman: ~Chris - can you tell our other Lifeproof customers when your case took place?
~Chris: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Lifeproof, and if so, how?
GetHuman: And which of these common Lifeproof customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris a list of common Lifeproof problems)
~Chris: "Question" was why I was trying to call.
~Chris's review of Lifeproof customer service
GetHuman: So how would you sum up your experience for GetHuman's Lifeproof customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris: Terrible. They hung up on me, then said they'd call*email back. Never heard from them. Should be ashamed.
GetHuman: Let's quantify your experience contacting Lifeproof. On a scale of 1 to 5, how easy is it go get help on a Lifeproof problem?
~Chris: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris: I'd give them a one out of five on communication.
GetHuman: And what about Lifeproof's ability to quickly and effectively address your problem?
~Chris: For that I would say two out of five.
GetHuman: And finally- any advice for other Lifeproof customers?
~Chris: Call them early in the day or late. Don't forget any personal or account information you might need for Lifeproof to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris taken from his Lifeproof customer service problem that occurred on November 16th, 2017.