Lifeproof: Service was fast and helpful. I have a life pro...
A Lifeproof customer review by GetHuman user ~Happy customer from November 21st, 2017
Background on ~Happy customer's case
GetHuman: ~Happy customer - can you tell our other Lifeproof customers when your case took place?
~Happy customer: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Lifeproof, and if so, how?
GetHuman: And which of these common Lifeproof customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy customer a list of common Lifeproof problems)
~Happy customer: "Question" was why I was trying to call.
~Happy customer's review of Lifeproof customer service
GetHuman: So how would you sum up your experience for GetHuman's Lifeproof customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy customer: Service was fast and helpful. I have a life proof case for my galaxy s* and the charging port door broke off. I didn't have an exact date of purchase since it was a gift, no receipt and they are sending me a new case in the mail right away! I have never gotten a warranty claim submitted and approved so quickly! Also the rep was super nice and I was able to understand her perfectly. No weird communication frustrations which is rare and such a relief!
GetHuman: Let's quantify your experience contacting Lifeproof. On a scale of 1 to 5, how easy is it go get help on a Lifeproof problem?
~Happy customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy customer: I'd give them a five out of five on communication.
GetHuman: And what about Lifeproof's ability to quickly and effectively address your problem?
~Happy customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Lifeproof customers?
~Happy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Lifeproof to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy customer taken from his Lifeproof customer service problem that occurred on November 16th, 2017.