Lifeproof: Called in for a replacement case, they send it...
A Lifeproof customer review by GetHuman user ~Nick Tech Talk from November 21st, 2017
Background on ~Nick Tech Talk's case
GetHuman: ~Nick Tech Talk - can you tell our other Lifeproof customers when your case took place?
~Nick Tech Talk: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Lifeproof, and if so, how?
GetHuman: And which of these common Lifeproof customer issues best describes the reason you wanted to talk to them?
(Shows ~Nick Tech Talk a list of common Lifeproof problems)
~Nick Tech Talk: "Setup an account" was why I was trying to call.
~Nick Tech Talk's review of Lifeproof customer service
GetHuman: So how would you sum up your experience for GetHuman's Lifeproof customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nick Tech Talk: Called in for a replacement case, they send it for FREE and you keep your old case too! I ONLY * MINUTE WAIT!!!
GetHuman: Let's quantify your experience contacting Lifeproof. On a scale of 1 to 5, how easy is it go get help on a Lifeproof problem?
~Nick Tech Talk: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nick Tech Talk: I'd give them a one out of five on communication.
GetHuman: And what about Lifeproof's ability to quickly and effectively address your problem?
~Nick Tech Talk: For that I would say five out of five.
GetHuman: And finally- any advice for other Lifeproof customers?
~Nick Tech Talk: Call them early in the day or late. Don't forget any personal or account information you might need for Lifeproof to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nick Tech Talk taken from his Lifeproof customer service problem that occurred on November 17th, 2017.