Lincoln National Life Insurance: One service rep told me that I had a policy wit...
A Lincoln National Life Insurance customer review by GetHuman user ~no name from November 16th, 2017
Background on ~no name's case
GetHuman: ~no name - can you tell our other Lincoln National Life Insurance customers when your case took place?
~no name: Yes. It was late at night, on November 6th.
GetHuman: Did you reach out to Lincoln National Life Insurance, and if so, how?
GetHuman: And which of these common Lincoln National Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~no name a list of common Lincoln National Life Insurance problems)
~no name: "Renew coverage" was why I was trying to call.
~no name's review of Lincoln National Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Lincoln National Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~no name: One service rep told me that I had a policy with your company, the other said that he couldn't locate anything under my name or social security number. Doesn't bode well for your internal communications.
GetHuman: Let's quantify your experience contacting Lincoln National Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Lincoln National Life Insurance problem?
~no name: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~no name: I'd give them a one out of five on communication.
GetHuman: And what about Lincoln National Life Insurance's ability to quickly and effectively address your problem?
~no name: For that I would say four out of five.
GetHuman: And finally- any advice for other Lincoln National Life Insurance customers?
~no name: Call them early in the day or late. Don't forget any personal or account information you might need for Lincoln National Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~no name taken from his Lincoln National Life Insurance customer service problem that occurred on November 6th, 2017.