Long Island Power Authority: Power out in Northport today * hrs so far. A re...
A Long Island Power Authority customer review by GetHuman user ~LM from November 17th, 2017
Background on ~LM's case
GetHuman: ~LM - can you tell our other Long Island Power Authority customers when your case took place?
~LM: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Long Island Power Authority, and if so, how?
GetHuman: And which of these common Long Island Power Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~LM a list of common Long Island Power Authority problems)
~LM: "Meter reading" was why I was trying to call.
~LM's review of Long Island Power Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Long Island Power Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LM: Power out in Northport today * hrs so far. A recording said to expect it to be resolved by *:**pm. I hung on till last option was given then a human picked up who answered my question as to what was wrong. He said our area has underground wires that blew a fuse and it takes longer to fix. He looked up my moms address for me to see if her wires are above ground in Kings Park since she uses life supporting equip. They are, so her outage would be fixed faster than mine. He was a very good rep. Helped me a lot. PS. Power just came on.
GetHuman: Let's quantify your experience contacting Long Island Power Authority. On a scale of 1 to 5, how easy is it go get help on a Long Island Power Authority problem?
~LM: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LM: I'd give them a one out of five on communication.
GetHuman: And what about Long Island Power Authority's ability to quickly and effectively address your problem?
~LM: For that I would say four out of five.
GetHuman: And finally- any advice for other Long Island Power Authority customers?
~LM: Call them early in the day or late. Don't forget any personal or account information you might need for Long Island Power Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LM taken from his Long Island Power Authority customer service problem that occurred on November 11th, 2017.