Lowe's: Kris Alberta was very helpful and extremely kno...
A Lowe's customer review by GetHuman user GetHuman-214407 from October 31st, 2017
Background on GetHuman-214407's case
GetHuman: GetHuman-214407 - can you tell our other Lowe's customers when your case took place?
GetHuman-214407: Yeah. It was afternoon, on October 29th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-214407 a list of common Lowe's problems)
GetHuman-214407: "Change order" was why I was trying to call.
GetHuman-214407's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-214407: Kris Alberta was very helpful and extremely knowledgeable when we needed new blinds. Yvette Morris of the installation office kept close contact with us before and after the installation to make sure we were getting what we wanted. Dennis Keaster did an excellent and timely job in the installation. We really appreciate Lowe's associates.:)
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
GetHuman-214407: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-214407: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
GetHuman-214407: For that I would say two out of five.
GetHuman: And finally- any advice for other Lowe's customers?
GetHuman-214407: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-214407 taken from his Lowe's customer service problem that occurred on October 29th, 2017.